Support & Service Response

Direct access to our technical consultants for diagnostics, planning, and compliance inquiries.

Phone Support

Immediate assistance for urgent leak detection or backflow issues.

031 369 5337

Response within 1 hour for critical calls

Email Inquiries

Submit detailed requests for audits, designs, or maintenance frameworks.

info@sgmplumbing.com

SLA: 4 business hours for technical replies

Office Address

Visit our headquarters for consultations and document submission.

8117 Roxanne Isle

Appointments preferred for on-site meetings

Standard SLA: 24-hour response for non-urgent requests. Critical system failures receive priority escalation.

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Contact & Service Channels

Direct lines for diagnostics, planning, and compliance inquiries.

Office & Direct Contacts

Service Hours & Channels

Standard Service Hours Monday – Friday: 7:00 AM – 6:00 PM Saturday: 8:00 AM – 2:00 PM Sunday: Closed (emergency dispatch available)
Preferred Contact Channels Phone for urgent diagnostics & on-site dispatch Email for project proposals, audits & compliance documents

For large-scale planning or preventative maintenance frameworks, please email your project brief to info@sgmplumbing.com. A licensed technical consultant will respond within one business day.

Our Location

We are based in the heart of the commercial district, providing rapid on-site diagnostics and consultation for corporate high-rises, factories, and shopping complexes across the region.

A

Office Address

8117 Roxanne Isle

P

Phone

031 369 5337

How to Reach Us

Our office is located near the intersection of major transit routes. Ample street parking is available, and the building is a five-minute walk from the central metro station.

  • By metro: exit at Central Plaza, head north on Commerce Street.
  • By car: use the underground parking garage entrance on Roxanne Isle.
  • By bus: routes 14, 27, and 42 stop within one block.
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Eligibility Check

Confirm your facility qualifies for our industrial piping diagnostics

Not every commercial site meets the criteria for ultrasonic leak detection or greywater recycling design. Fill out the form and our technical consultants will review your building’s system age, pipe material, and current water usage patterns. We’ll let you know within two business days whether a full audit is recommended.

  • Buildings with 10+ floors or 50,000+ sq ft
  • Facilities using more than 500,000 gallons/month
  • Existing backflow assemblies older than 5 years
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